Privacy Policy

INTRODUCTION

VeloHUB: Shop, Ride & Deliver is a global on-demand platform connecting users to local services including ride booking, restaurant food delivery, grocery delivery, marketplace shopping, pharmacy and medicine orders, courier/parcel delivery, and service delivery. We are committed to protecting your privacy and handling personal data responsibly in accordance with applicable data protection laws and international best practices.

This Privacy Policy explains what information we collect, how we use it, who we share it with, how long we retain it, and your rights regarding your data. By downloading, installing, or using the App or Services, you agree to the collection and use of information as described.

This Notice applies to: VeloHUB Courier Services LLC (US–California), Velo Courier Services (Ghana), Velo Courier Services Corporation (US–Indiana), VeloVCS Courier Services Corporation (Canada), VeloHUB Services (EU–Estonia), and Velo Courier Services Ltd (Nigeria) (collectively "we," "us," or "our").

Questions or concerns? Contact us: contact@velocouriersvc.com

SUMMARY OF KEY POINTS

• What we collect: Personal information you provide, device and usage data, and location data. We do not process sensitive personal information.
• How we use it: To provide, improve, and administer Services; communicate with you; prevent fraud and ensure security; and comply with legal obligations.
• With whom we share it: Service providers, partners (e.g., payment gateways, map providers), and where required by law. We do not sell personal data.
• Data retention: Only as long as necessary — generally no longer than three months after account termination unless required by law.
• Your rights: Access, correction, deletion, objection to processing, withdraw consent — rights vary by jurisdiction.

INFORMATION WE COLLECT

A. Personal information you disclose to us

• Name, phone number, email address
• Delivery and mailing addresses
• Billing information and payment details (processed via payment providers)
• Profile photos and any photos you upload (e.g., proof of delivery)

B. Information automatically collected

• Log and usage data: IP address, browser type, activity in the Services, error reports
• Device data: device model, OS version, unique device identifiers
• Location data: precise or imprecise location via GPS, Wi-Fi, or cell towers (when the App is in use or with your permission)
• Camera access: only when you grant permission and for user-initiated features. We do not process sensitive personal information.

HOW WE USE YOUR INFORMATION

• Create and authenticate accounts and provide Services
• Process payments and manage orders
• Communicate order updates, notifications, and customer support responses
• Verify identities, prevent and detect fraud and abuse, and ensure safety
• Analyze usage to improve functionality, performance, and user experience
• Comply with legal obligations and protect vital interests when necessary

LEGAL BASES FOR PROCESSING

• EU/UK users: Consent, Performance of a Contract, Legal Obligations, and Vital Interests.
• Canada: Express or implied consent and other legal permissions as applicable.
• Other jurisdictions: processing based on applicable local law.

SHARING AND DISCLOSURE

• Service providers and partners (drivers, restaurants, delivery partners, payment processors, map providers) to fulfil and deliver Services.
• Business transfers (merger, acquisition, asset sale).
• Legal and safety reasons: to comply with laws, court orders, or to protect rights, safety, or property.
• Other users: when you voluntarily share content publicly or interact through social features.

We do not sell your personal data or share it for third-party marketing purposes.

COOKIES AND TRACKING TECHNOLOGIES

We may use cookies and similar tracking technologies for security, functionality, analytics, and advertising. Manage preferences via your device/browser settings. Our use of Google APIs follows Google's API Services User Data Policy.

SOCIAL LOGINS

If you register or log in using social accounts (e.g., Sign in with Apple), we may receive profile information from the provider and use it for the purposes described in this Notice.

LOCATION AND CAMERA PERMISSIONS

• Location: Used for core features (ride matching, delivery tracking, finding nearby services). Collected only with your permission or while the App is in use. Manage in device settings.
• Camera: Access requested only for user-initiated features (QR scans, proof of delivery, identity verification). Some functions may be limited without camera access.

DATA RETENTION

We retain personal information only as long as necessary to fulfil the purposes described and comply with legal obligations. Generally, we do not retain personal information longer than three (3) months after account termination unless needed for legal, fraud prevention, or other legitimate business purposes.

DATA SECURITY

We implement reasonable organizational, administrative, and technical measures (including encryption in transit and at rest and access controls) to protect your information. No method of internet transmission or storage is 100% secure.

YOUR RIGHTS

• Access: obtain a copy of personal data we hold about you
• Correction: rectify inaccurate or incomplete data
• Deletion: request deletion of your data (subject to legal exceptions)
• Objection: object to certain processing activities
• Withdraw consent: where processing is based on consent
• Portability: receive a copy of your data in a usable format (where applicable)

For Ghanaian users (Data Protection Act, 2012 — Act 843): contact our Data Protection Team at contact@velocouriersvc.com.

MINORS

We do not knowingly collect data from or market to children under 18. By using the Services you represent you are at least the minimum age. If we learn we have collected data from a child below the minimum age, we will deactivate the account and promptly delete the data.

INTERNATIONAL TRANSFERS

Personal information may be transferred to, stored, and processed in countries other than your country of residence, including the United States, Canada, EU member states, Ghana, Nigeria, and others where our affiliates, partners, or service providers operate. Where required, we implement safeguards to ensure an adequate level of protection.

UPDATES TO THIS NOTICE

We may update this Privacy Policy periodically. Changes will be reflected by updating the "Last updated" date at the top of this page.