VeloHUB: Shop, Ride & Deliver is a global on-demand platform connecting users to local services including ride booking, restaurant food delivery, grocery delivery, marketplace shopping, pharmacy and medicine orders, courier and parcel delivery, and service delivery. We are committed to protecting your privacy and handling personal data responsibly in accordance with applicable data protection laws and international best practices.
This Privacy Policy explains what information we collect, how we use it, who we share it with, how long we retain it, and your rights regarding your data. By downloading, installing, or using the App or Services, you agree to the collection and use of information as described.
This Notice applies to: VeloHUB Courier Services LLC (United States, California), Velo Courier Services (Ghana), Velo Courier Services Corporation (United States, Indiana), VeloVCS Courier Services Corporation (Canada), VeloHUB Services (EU, Estonia), and Velo Courier Services Ltd (Nigeria) (collectively "we," "us," or "our").
Questions or concerns? Contact us: contact@velocouriersvc.com
We do not process sensitive personal information.
We do not sell your personal data or share it for third-party marketing purposes.
We may use cookies and similar tracking technologies for security, functionality, analytics, and advertising. Manage preferences via your device or browser settings. Our use of Google APIs follows Google's API Services User Data Policy.
If you register or log in using social accounts (for example, Sign in with Apple), we may receive profile information from the provider and use it for the purposes described in this Notice.
Location: Used for core features (ride matching, delivery tracking, finding nearby services). Collected only with your permission or while the App is in use. Manage in device settings.
Camera: Access requested only for user-initiated features (QR scans, proof of delivery, identity verification). Some functions may be limited without camera access.
We retain personal information only as long as necessary to fulfil the purposes described and comply with legal obligations. Generally, we do not retain personal information longer than three (3) months after account termination unless needed for legal, fraud prevention, or other legitimate business purposes.
We implement reasonable organizational, administrative, and technical measures (including encryption in transit and at rest and access controls) to protect your information. No method of internet transmission or storage is 100% secure.
For Ghanaian users (Data Protection Act, 2012, Act 843): contact our Data Protection Team at contact@velocouriersvc.com.
We do not knowingly collect data from or market to children under 18. By using the Services you represent you are at least the minimum age. If we learn we have collected data from a child below the minimum age, we will deactivate the account and promptly delete the data.
Personal information may be transferred to, stored, and processed in countries other than your country of residence, including the United States, Canada, EU member states, Ghana, Nigeria, and others where our affiliates, partners, or service providers operate. Where required, we implement safeguards to ensure an adequate level of protection.
We may update this Privacy Policy periodically. Changes will be reflected by updating the "Last updated" date at the top of this page.
Questions or requests? Email us at contact@velocouriersvc.com. We will verify your identity and respond per applicable law.
Your use of VeloHUB is also governed by our Terms of Service, which set out the rules for using the platform, payment and commission terms (including our flat 15% platform commission), driver and merchant obligations, acceptable use, and liability. The full Terms remain accessible from the footer of every page.